Send "Reset Password" Email

If a user forgets their password, the platform provides a self-service password recovery feature; the user can click “Forgot Password” on the login screen, and the platform will send them a “Reset Password” email message. In addition, Organization administrators can manually send the “Reset Password” email message to a user.

Note: This feature is available for Organization Administrators.

To send the “Reset Password” email message to a user:

1. Log into the Marigold ID User Workspace.

2. Click your profile icon in the top-right corner of the screen. The Profile Info pop-up window is displayed.

3. Within the Profile Info pop-up window, click Marigold ID Administration. The Marigold ID Administration environment is displayed, with the Users tab selected by default.

4. Optionally search for the desired user (see View All Users for more information on the search options).

5. Next to the desired user, click the Edit icon. The User Workspace for that user is displayed, with the Profile tab selected by default.

6. Select Options > Send Reset Password Email.